is there any opensource software or website that gives us facility to handle our Customers Support Request.That is every user has its username and password and he can make login with that on it. and write its problem and click on submit button. IT Support automatically get email of it that this user is getting this problem.. Also management can see the current status of the problem
View 1 RepliesSome good open source software for these requirements:
1. Support center
customers can submit issues(or tickets) to our support staff and support staff can process these issues on the web or via email.
2. Knowledge base
Multi languages support are required, and admin also can apply the access privilege to each account/group.
3. Document or File download (FTP?)
customers can download the software hotfix , patch, Presentation file or even upload their log files. Admin can control the access privilege easily.
Is there any single open source software can meet these requirement at the same time?
Can anyone recommend any open source customer support portal software? I'm looking for something where users can sign in, and submit support tickets for a wide variety of issues (game play, billing, etc). Then a Support Agent can login and assign tickets, respond, etc. I've already started looking at bugzilla, but I was hoping to find some other options to compare to.
View 5 Replies View RelatedWhat types of request for Samba & NFS comes in production support?
View 4 Replies View Relatedhow to redirect all client http request to https request in squid
View 1 Replies View RelatedI am looking for customer relationship management, I have had a look at "Sugarcrm" but cannot seem to figure out how to install it.I run a small business on my own which often means i get flooded with customers from time to time and i need a CRM system that is simple to use and doesnt have to be fancy..What I am asking is there a package out there for ubuntu other then Sugarcrm?Btw the software will be installed on a stand alone computer.
View 2 Replies View RelatedI want to install ubuntu10.10 from customer mirror. such as i copied ubuntu10.10 alternative image to some folder in server 10.1.1.2 and then used pxe to install os. when selecting mirror, i inputted [url]. but i couldn't download file to install automatically, and got following error message in red. however, i inputted "wget [url], i could download the fileA.
View 1 Replies View RelatedI've a plan to make Bittorrent Colocation. It like web hosting, the different is customer are rent space for download bittorrent. Because internet bandwidth in my country is very slow. So it have multi-user on this server What bittorrent client I use?
View 5 Replies View RelatedI need to create a shell script called 'custinfo' to prompt a customer to enter and display back the following: name, age, address, phone number, and product.
Below is what i have so far.
I have been assigned with a job to survey the customers who use Open Source Linux and Unix distributions.Though Red Hat and Ubuntu are the most popular distros, but if someone who have ever got involved in tracking what % of the Linux Distribution being used by the customers.
View 14 Replies View RelatedWe make network appliances for process control. The owners and operators are not supposed to open them. But they can.
For unrelated reasons, we put our homegrown software onto a USB that is inserted into the appliance. To keep prying eyes off it, we encrypt it. The key is on the appliance internal drive, which can be removed and mounted elsewhere by enterprising IP thief, who can then find the key to the encrypted USB drive.
Any ideas for closing this vector down?
For casual snoopers, we have password protected grub.
Calling cadillackid: would be very pleased to hear about your approach to locking down devices sent to remote premises.
I'm trying to config a customer's samba server to use a MS 2003 SBS for auth. The samba is for file sharing only config'ed with disk quota's. Currently the samba is config'ed for auth = Users. But I want a central point for user auth, and since they already have the sbs in place, I'd like to use that.
View 1 Replies View RelatedI have problems with ATI Drivers for my graphics HD4850. Opensource drivers work, but often lag mouse and other applications. Then I've installed Additional drivers, which are include in Ubuntu. It's good with mouse and other, but sometimes lag applications and moving windows. In CCSM I disabled Vsync and set refresh rate, but it's still lag on applications, moving windows is OK. What can I do now?
Is ATI Driver version from Additional drivers same as 11.4 from official AMD's webpage? If I will install drivers version 11.4 from AMD's page, will work good?
OR
How can I solve problems with opensource drivers with mouse and applications lag?
According to the Open Source Initiative an open source license must among all other things be "9. License Must Not Restrict Other Software: The license must not place restrictions on other software that is distributed along with the licensed software. For example, the license must not insist that all other programs distributed on the same medium must be open-source software." Now GPL v2 (and all oher versions) instead require "You must cause any work that you distribute or publish, that in whole or in part contains or is derived from the Program or any part thereof, to be licensed as a whole at no charge to all third parties under the terms of this License. ", basically this is the reason why GPL is considered a viral license: because any works derived from a copyleft work must themselves be copyleft when distributed (and thus they exhibit a viral phenomenon). Now the problem is in wikipedia [URL] I see that GPL is approved by OSI as open source, but the point 9 of OSI and the vitality of GPL should be incompatible with each other!
View 3 Replies View RelatedLIVESTATION is not opensource Could someone make a PERL or PYTHON script taht let us what TV using mplayer, there is some links:
[URL]
find a web tv online (free and opensource) program: How to use it?
Quote:
cd ; tar xvpfz pupwebtv-ubuntu.tar.gz
cd ; mkdir .PupWebTV ; cp pupwebtv/channels.txt .PupWebTV
cd ; cd pupwebtv ; ./PupWebTV
I think I've one of the badest configurations to use fc15 and gnome-shell. I run a AMD HD 6950 and I have these bugs in gnome-shell (e.g. rainbow color, corrupt icons, ..) with the official AMD fglrx driver.As I can see, the opensource ATI driver only supports cayman based gpu (like mine) if using a 2.6.39 kernel. Mine is a 2.6.38.6-27.fc15.x86_64, so I don't get any support.Any ideas how to get the opensource driver to work and fix these ugly gnome-shell bugs?Shell I install the 2.6.39 Kernel from FC16?I really like the new gnome-shell and got used to it on my thinkpad x61s, so I like to use it on my workstation, too.
View 2 Replies View RelatedCould someone suggest me an opensource disk deduplication software. Also pls mention if you are using it in production environment and size of the environment.
View 1 Replies View RelatedI am very much interested in learning Embedded Systems through Opensource Tools and Googled for IDE and found PIKLAb for PIC microcontoller.
Can anyone suggest good opensource IDE available for ARM Microcontroller
I have the joyous task of having to find and fix a bug in a large opensource project for an assignment. Fixing the bug should only take about 4 hours according to the lecturer. I would prefer the source language of the project to be Java, since my C++ is quite rusty.
So, does anyone have some experience in this type of thing, and can you give me advice about which projects would not be nasty to an ignorant student? Also, which tools did you use to make it easier for you? I want to learn how to do this,but I'm just a bit clueless at present.
For those of us who were stung last year by ATI's decision to drop support for <= R500 series cards from their closed source, or proprietary driver (known as the FGLRX driver), we are now forced to use the opensource ATI XORG driver. This is not as bad as it sounds, as in doing so, ATI has released a lot of the hardware specs on these older cards and the opensource driver has improved dramatically in the last year as a result.
Ubuntu includes both the ATI and the FGLRX driver install capacities in recent releases (since Intrepid(?)). If one can install the FGLRX driver, you should be able to do this by choosing System>Administration>Hardware Drivers and choosing to activate the ATI drivers; or you can manually install them using this guide: [URL]
However, if you have a card that is or below the R500 series (i.e. not R600+) DO NOT install the FGLRX drivers - you will break your X server (video display). If you don't know what series chipset you have, try the following:
Code:
$ lspci
00:00.0 Host bridge: Intel Corporation Mobile PM965/GM965/GL960 Memory Controller Hub (rev 0c)
00:01.0 PCI bridge: Intel Corporation Mobile PM965/GM965/GL960 PCI Express Root Port (rev 0c)
[Code]....
If you're like me and need a production machine, but just want updated drivers, try this link: [URL]
To add the PPA (Guide): [URL]
These are fairly easy to remove (as described on the site); just remove the PPA from your Software Sources and downgrade the drivers.
I want an open source equivalent of Tahoma in windows. Had been using windows fonts and now I am ditching it completely.
View 3 Replies View RelatedFrom the past 2 years i have been working in linux machines and few months back I started my carrier as php programmer, I just want to know weather php has scope in software industry or not ? because my friends are insisting me to go for microsoft technologies and i am in delima to choose which platform.
View 3 Replies View RelatedI am tired of Skype and I am looking for an opensource alternative. Is there something that works well and will work both on Linux and Windows?
View 1 Replies View RelatedWith Microsoft acquisition of Skype I was tasked with research into migrating our users off of Skype and onto our own server for audio/video calls and IM communication. I see several SIP servers in F14 repos: OpenSER, OpenSIP, sems, ser and some other packages. What do I need to build my own server on F14 machine to allow our users call each other with video and exchange text IMs?
View 2 Replies View RelatedI have everything in 11.2 working awesome and loving this experience just wish I could get this card to work.I added the repository but it gives me an error saying there is no checksum and no certificate?Can I say ignore this and install the repository so I can get at the opensource drivers? Its the only thing I am lacking in getting done.
View 3 Replies View RelatedI want to do some innovative opensource project for my final semester .It should be small and to be finished within 2-3 months .
View 3 Replies View Relatedresearching for a open source billing software to use for a typical hotspot/wi-fi wisp setup. The billing software should be stateful ie being able to keep track of the user time and automatically discount the user when the voucher expires,should be able to create logins based on specfic time ie,user can buy access from 6pm to 5am,etc then also volume based. eg a download volume quota is set and when the user has downloaded based on the set quota,he/she is diconnected. Can all these be acheived with radius server?
View 1 Replies View RelatedI am new in linux,I installed apache-tomcat on fedora.I can view all web pages on localhost:8080 but when I try to view them by server's url address from another computer, I don't get respond.Can it be a firewall problem or something else?
View 4 Replies View RelatedIs the radeon open source driver 6.13 supporting Xorg 6.5 and Mesa 7.8.1?
View 9 Replies View RelatedI'm trying to produce a list of opensource alternatives to Blackboard and webct EDIT: please provide user experience and recommendation. I'm not looking for a google search on the products out there; rather, I was wondering about your personal input
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