Software :: Customer Support Portal Application?
May 13, 2010
Some good open source software for these requirements:
1. Support center
customers can submit issues(or tickets) to our support staff and support staff can process these issues on the web or via email.
2. Knowledge base
Multi languages support are required, and admin also can apply the access privilege to each account/group.
3. Document or File download (FTP?)
customers can download the software hotfix , patch, Presentation file or even upload their log files. Admin can control the access privilege easily.
Is there any single open source software can meet these requirement at the same time?
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Mar 18, 2011
Can anyone recommend any open source customer support portal software? I'm looking for something where users can sign in, and submit support tickets for a wide variety of issues (game play, billing, etc). Then a Support Agent can login and assign tickets, respond, etc. I've already started looking at bugzilla, but I was hoping to find some other options to compare to.
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Jul 28, 2011
is there any opensource software or website that gives us facility to handle our Customers Support Request.That is every user has its username and password and he can make login with that on it. and write its problem and click on submit button. IT Support automatically get email of it that this user is getting this problem.. Also management can see the current status of the problem
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Nov 9, 2010
We have multiple servers. WebSphere Portal is running on the servers. Node 1 portals are called WebSphere_Portal and node portals are called WebSphere_Portal_2. We want same script to start and stop portal in all environments.
I am getting following errror message
: No such file or directory1: !/bin/bash
'/WebPortalUptest.sh: line 24: syntax error near unexpected token `in
'/WebPortalUptest.sh: line 24: `case $host in
[Code]...
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May 18, 2011
Is there a multimedia application for linux that has uPnP media sharing similar to MS windows media player?
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Mar 26, 2011
I tried this command to print the buffer of an existing screen session to stdout but I don't know why it doesn't print anything.
screen -x lftp -X hardcopy /dev/fd/1
screen -x lftp -X hardcopy /dev/stdout
It works if I use a regular file instead, so why doesn't it print to stdout when I use /dev/fd/1? I do this with other applications don't have an option to write to stdout and it works, so what does GNU/Screen do that makes it not work?
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May 14, 2010
I am looking for customer relationship management, I have had a look at "Sugarcrm" but cannot seem to figure out how to install it.I run a small business on my own which often means i get flooded with customers from time to time and i need a CRM system that is simple to use and doesnt have to be fancy..What I am asking is there a package out there for ubuntu other then Sugarcrm?Btw the software will be installed on a stand alone computer.
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Apr 13, 2011
I want to install ubuntu10.10 from customer mirror. such as i copied ubuntu10.10 alternative image to some folder in server 10.1.1.2 and then used pxe to install os. when selecting mirror, i inputted [url]. but i couldn't download file to install automatically, and got following error message in red. however, i inputted "wget [url], i could download the fileA.
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Oct 20, 2010
I need to create a shell script called 'custinfo' to prompt a customer to enter and display back the following: name, age, address, phone number, and product.
Below is what i have so far.
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Aug 11, 2010
I have been assigned with a job to survey the customers who use Open Source Linux and Unix distributions.Though Red Hat and Ubuntu are the most popular distros, but if someone who have ever got involved in tracking what % of the Linux Distribution being used by the customers.
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Nov 2, 2010
We make network appliances for process control. The owners and operators are not supposed to open them. But they can.
For unrelated reasons, we put our homegrown software onto a USB that is inserted into the appliance. To keep prying eyes off it, we encrypt it. The key is on the appliance internal drive, which can be removed and mounted elsewhere by enterprising IP thief, who can then find the key to the encrypted USB drive.
Any ideas for closing this vector down?
For casual snoopers, we have password protected grub.
Calling cadillackid: would be very pleased to hear about your approach to locking down devices sent to remote premises.
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Mar 1, 2009
I'm trying to config a customer's samba server to use a MS 2003 SBS for auth. The samba is for file sharing only config'ed with disk quota's. Currently the samba is config'ed for auth = Users. But I want a central point for user auth, and since they already have the sbs in place, I'd like to use that.
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May 26, 2010
I've a plan to make Bittorrent Colocation. It like web hosting, the different is customer are rent space for download bittorrent. Because internet bandwidth in my country is very slow. So it have multi-user on this server What bittorrent client I use?
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Jun 20, 2011
I'm installing Liferay as a WAR on Tomcat 6 on a new Ubuntu server.I want my portal accessible only via HTTPS, that's why I've enabled it via Apache.My config :Apache 2 (/etc/apache2/sites-enabled/001-https)
Code:
<VirtualHost my.domain.com:443>
ServerAdmin admin@domain.com
[code]....
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Mar 9, 2011
Does anyone know of an open source secure email portal that I can install. How this would work:You open a web page and create a email and once you send the message it would notify the recipient that there is a message waiting for them. They would then log into the portal and view that message.
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Oct 15, 2009
I can not open the corporate intranet portal, runnnig on windows server 2008 with domain users. In Centos I could login just fine - firefox/konqueror just prompted me for my NTLM windows domain username and password - I typed those in and browers sucessfully loggem me in and I could surf the corporate portal. Note that NTLM authentication is configured as a fallback from kerberos authentication (so told me our portal admin)
However, in Fedora11 when I try to open the corporate (intra(not inter)net) portal, browsers just give me "Bad Request (Invalid Hostname)" error instead of prompting me for my domain username/password. I'm logged in on my F11 box as a local (not domain) user - as I did also previously on Centos Box.
I disabled SELinux, I disabled the firewall but still no luck. Not being able to open the corporate portal is a major showstopper for me, as I can not access many applications hosted there.
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Apr 19, 2011
Portal 1 has been working great for me, but I can't seem to get Portal 2 past the opening splash screen.I've disabled Compiz, for what it's worth.
Code:
jay@jay-desktop:~$ env WINEPREFIX="/home/jay/.wine" wine C:\Program Files\Steam\steam.exe -silent -applaunch 620 -window -novid -width 1680 -height 1050
[code]....
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May 18, 2010
We have few log files.We wanted to roll off log files during our portal down time. We'd like to keep four generation of the log files in the system.for examople:name of the log file is :/opt/IBM/activity.logwe wanted to cuttoff and keep 4 generations of actvity log in the system via script.
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Jun 19, 2011
Is anyone aware of an open-source equivalent to Box or Dropbox I can install on my server? Password protected logon, easy file upload and download and of course secure?
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Jan 18, 2010
I had a liferay portal running under windows XP and it worked fine. I decided to migrate system to linux (ubuntu 9.10) and now the portal doesnt launch. Here are my doubts:
* In windows I didnt install tomcat. Launching the /liferay-portal-5.5.2/tomcat-5.5.27/bin/startup.bat it worked fine. Is it mandatory to install tomcat in the linux system in order to work?
* When I launch /liferay-portal-5.5.2/tomcat-5.5.27/bin/startup.sh I didnt get any error, but portal doesnt launch and nothing happens. This are the lines when launching:
Code:
root@wserver:/home/PATH/liferay-portal-5.2.2/tomcat-5.5.27/bin# ./startup.sh
Using CATALINA_BASE: /home/PATH/liferay-portal-5.2.2/tomcat-5.5.27
Using CATALINA_HOME: /home/PATH/liferay-portal-5.2.2/tomcat-5.5.27
[code]....
UPDATE: Reviewing the tomcat logs I saw that apache was running in port 80 and it created a conflict. I have disabled apache on boot and launched again the statup.sh:
org.apache.coyote.http11.Http11BaseProtocol destroy
INFO: Stopping Coyote HTTP/1.1 on http-80
INFO: Failed shutdown of Apache Portable Runtime
using netstat -tul port 80 doesnt appear as used, only ports ipp, postgresql, smtp, 5433, 8005, 5433 and 53585
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Jun 28, 2010
How to start jboss portal in command mode???
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Mar 16, 2010
In my nagios server, an htaccess file have been created for it so any time you want to open it, a window opens for you to enter user name and passwords. Now, what I want to do now is to integrate the nagios into a portal that is written in php so that when customers login to the portal, they can access the nagios with out it popping out the user and password windows. What is going to happen is, the password of nagios will be store in an orient database so the users when they try to access nagios true the portal, they will be login automatically.
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Apr 11, 2016
I am trying to set up a wireless 'test' box to use on a private club (11,000 acres). The initial tests won't need anything fancy, it will just be checking the visibility of a hotspot from a high-point in the middle of the property. But if it proves to have good visibility, later tests will be (hopefully) promoted by the club and made aware to members. I would like to set up a captive portal to redirect them to a comments page where they can post a quick message if they were able to connect ....
Most of the examples I see online of captive portal are based on having an internet connection and/or a NAT scheme set up. I just need a hotspot and a single web-page for these promotional tests. If possible, I would like to trigger any devices capable to suggest or otherwise open a browser to go to the promotional landing page ...
Also, one more quick question, this is to eventually be an 'open' internet for this test - most of the wpa set-up examples show using a passkey. Is making an open wifi as simple as not including the passkey or is there something else I would need to be doing?
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May 27, 2010
I've setup OpenVPN-ALS (formerly known as Adito) on Ubuntu Server 10.04 edition. I have a security router (Untangle) in front of my internal network. I have a domain name and an SSL Certificate setup on our security router. I can access our web interface on our security router with no problems.
I've setup a portforward rule on our router to access this OpenVPN-ALS portal and I can access it, but I get an invalid certificate message. So I've bought another SSL certificate to install our our Portal, but I'm getting an error message when I enter in our information at the provider where I've bought the certificate.
Common Name does not contain fully qualified domain name. I'm not sure what the problem is. Do I use the hostname I've setup on the portal or do I use the hostname on my security router when I setup the SSL certificate on our portal?
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Sep 28, 2010
We have 14 portal servers in our environment. Test, Stg deliver and production are in the cluster. They have two nodes in cluster environment. i.e WebSphere_Portal & WebSphere_Portal_2. we have separate script in each portal server to start & stop portal server. Now we wanted to use same script for all servers to start. Here I come to the script:
[code]...
Can any one confirm the script?
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Feb 1, 2010
I am trying a release of Ubuntu has have run into a problem that does not make much sense. I am receiving the following error: Syntax error on line 20 of /etc/apache2/sites-enabled/portal: Invalid command 'ProxyHTMLEnable', perhaps misspelled or defined by a module not included in the server configuration
fail! I believe the modules required for this is apt-get install libapache2-mod-proxy-html and it shows under the available modules and it was enabled with a2enmod proxy-html.
The line from the config is ProxyHTMLEnable On. The release is the latest download with updates from, 32bit.
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Jul 10, 2011
I'm trying to find out when QME2572 (Qlogic) card became support by the kernel. We have a RHEL 5.1 system that is moving to new hardware, however the kernel at this release doesn't support the new hardware, due to the Qlogic card change. I tired the Redhat KB and Bugzilla. Is there a Kernel change list etc I can search. Never really played around with the kernel too much so I'm just after some pointers for looking up this information. Offically its not supported until Redhat 5.3, I'm trying trying to research kernel info so I can tell the customer they have to upgrade.
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Apr 14, 2010
I have a HP laptop which can support 1600x900. But after I install ubuntu 9.10 on it, it can only support up to 1280x700. My laptop has a Nvidia graphics card. And i am using GNOME as my desktop environment.
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Aug 25, 2010
I'm looking to dual-boot Windows 7 and Debian 6 upon its release on my sister's laptop. I want to share a partition between the two of them so that /home points to this directory and the Windows equivalent also points to it (C:Users).
Anyway, I've heard good and bad things about the NTFSMount driver (I think it's NTFS-3G now) and the NTFSprogs project and so I am not so certain what I should believe. I do know that NTFS has relatively high overhead, though I do not recall the source of this assertion, so I am considering the use of EXFAT. An open source EXFAT project is hosted on Google Code at [url] and it utilizes the kernel module FUSE.
I'm quite certain that I've got everything covered on the Windows side -- that is, I know that both NTFS and EXFAT will be suitable filesystems for my required usage.
My issue is that I'm curious which will have superior performance and stability in Debian. I planned on building the package from source and mounting the device in my FSTAB but I have also found a PPA for Ubuntu on Launchpad at [url] that I could borrow the debian/rules from and make a .deb package from.
What do you guys think? Should I go at it with the EXFAT or NTFS partitioning? Is NTFS-3G actually fairly supported at this point? Or perhaps should I consider some alternate method?
I have also considered that the only files she will be sharing are those of music, videos, and pictures so it could be better to just link /home/xxxx/Pictures (Music and Videos, too) to the new partition instead of all of /home.
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May 11, 2011
I would like to know if it is possibile to have support for wi-fi midi support in linux.
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