Ubuntu :: WD MyBook (USB3.0) Not Working With USB3.0 Card
Jan 5, 2011
Ubuntu 10.10, 32 bit.I've got a 2TB WD external disk which has USB 3.0, and I have a USB 3.0 PCIe card.Plugging the drive into the card has no effect at all. The drive powers itself up, but the kernel log is silent. A USB 2.0 flash disk works properly with the card, and the WD disk works properly plugged into a USB 2.0 port, but the combination of the 3.0 disk and the 3.0 card is completely nonfunctional, even when using a small extension cable to cut off the superspeed connection.
Searching suggested that this is because of a bug which would prevent superspeed from working, but should -not- cause complete failure (highspeed fallback should be OK). I tried the suggested fix for this anyway, which was to install kernel 2.6.37-020637rc1 (was 2.6.35-24-generic). This did not help my problem nor did it correct that endpoint error message.
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Aug 1, 2014
I have Debian Jessie (testing) with a custom kernel 3.15.7 installed on an Acer Aspire V5-123 netbook which has 2 USB2, and 1 USB3 ports. The problem is that my A4 tech usb mouse is only detected when I connect it to the USB3 port!
Here is the dmesg output after I plug the mouse to the USB3 port:
Code: Select all[ 844.152073] usb 1-1: New USB device found, idVendor=09da, idProduct=000a
[ 844.152089] usb 1-1: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 844.152098] usb 1-1: Product: USB Mouse
[ 844.152106] usb 1-1: Manufacturer: A4Tech
[Code] ....
and the lsusb output:
Code: Select allBus 004 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 002: ID 04f2:b3f6 Chicony Electronics Co., Ltd
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 002: ID 09da:000a A4 Tech Co., Ltd Optical Mouse Opto 510D
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
But, if I plug the mouse to one of my USB2 ports, I get the following output from lsusb regardless of having or not having my mouse connected:
Code: Select allBus 004 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 002: ID 04f2:b3f6 Chicony Electronics Co., Ltd
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
And finally, the modules loaded:
Code: Select alllsmod | grep usb
usbhid 44476 0
hid 98196 2 hid_a4tech,usbhid
usbcore 162472 5 uvcvideo,ehci_hcd,ehci_pci,usbhid,xhci_hcd
usb_common 12440 1 usbcore
Apparently, people have had similar problems in Ubuntu, Fedora, Arch, ..., but, I did not find a unique fix.
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Jan 10, 2011
I just bought a dual USB2/USB3 external disk for backup purposes on my Ubuntu server box, running 8.0.4 LTS. For various reasons I can't upgrade to the newest LTS yet and I was wondering if there were any plans for USB3 support on Ubuntu Server 8.0.4?
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Jan 8, 2011
I'm struggling to know where to look for a problem. A newly upgraded machine uses the following main parts:
Asus M4A88TD-M EVO/USB3 motherboard
AMD Phenom II X2 560 processor
4GB Crucial high speed memory
Onyx OCZ 32 GB SSD
Every attempt at installing Ubuntu 10.10 fails with a message about copying from the CD to the disk. The CD has been burned again, and can be run as a live CD on a different machine. The motherboard has had the BIOS upgraded to the latest version. Swapping the Onyx OCZ SSD for a Seagate Barracuda 320 GB (taken from a working system) fails in the same way, although it takes a little longer.
A basic install of Windows XP worked, apparently without problem. Running the Ubuntu 10.10 live CD does not work properly - attempting to start Firefox causes a message to appear in the bottom bar saying it is starting, but it disappears again without Firefox actually starting. (Works OK with the same CD on an older machine).
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Dec 4, 2015
I have a clevo w230ss laptop which has debian testing on it
Code: Select alluname -a
Linux linux 4.2.0-1-amd64 #1 SMP Debian 4.2.6-1 (2015-11-10) x86_64 GNU/Linux
It also has 1 usb 2.0 port and 3 usb 3.0 ports which all work, but give me max speeds of 1.2mbp/s with usb 3.0 when transferring files.
I have also an external usb 3.0 hard drive. Before i switched to debian i was using xubuntu and when i was transferring a 4gb file to the external drive via usb 3.0, this took at most 2 minutes, now in debian it takes about an hour.
lspci
Code: Select all00:00.0 Host bridge: Intel Corporation Xeon E3-1200 v3/4th Gen Core Processor DRAM Controller (rev 06)
00:01.0 PCI bridge: Intel Corporation Xeon E3-1200 v3/4th Gen Core Processor PCI Express x16 Controller (rev 06)
00:02.0 VGA compatible controller: Intel Corporation 4th Gen Core Processor Integrated Graphics Controller (rev 06)
00:03.0 Audio device: Intel Corporation Xeon E3-1200 v3/4th Gen Core Processor HD Audio Controller (rev 06)
00:14.0 USB controller: Intel Corporation 8 Series/C220 Series Chipset Family USB xHCI (rev 05)
[Code] .....
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Apr 8, 2011
I bought a Thoshiba StorE art 3 1TB external hard drive yesterday and I had to clear off a lot of data from my vaio to the ext drive. But I am facing an acute problem in the data transfer and write speed. The drive is USB 3.0 and my usb ports are
Code:
lspci|grep -i usb
00:1a.0 USB Controller: Intel Corporation 5 Series/3400 Series Chipset USB2 Enhanced Host Controller (rev 05)
00:1d.0 USB Controller: Intel Corporation 5 Series/3400 Series Chipset USB2 Enhanced Host Controller (rev 05)
I am running on fedora 13 with
Code:
uname -r
2.6.34.8-68.fc13.x86_64
When I try to transfer a big chunk file, the speed I get is 1.7MB/s. I have tried in my other boot windows and had 56MB/s
The second doubt is, I have formatted the whole disk as a single partition of 930GB(NTFS). Do I have to partition into smaller parts for efficiency ?
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Aug 29, 2015
I'm done following this guide about Kernel Building. [URL] .... and I got done successfully, the .config file was the very default obtained from "make menuconfig" the only extra thing added was:
Code: Select allCONFIG_USB_EHCI_HCD_ORION=y
All dependencies had to be installed about 2GBs for kernel building to function properly, mainly due to the needing of kernel headers. It loads successfully on my desktop whether or not it needs that module (if it was added correctly) but my goal was to add xhci support so it will load from my laptop, still won't load from the laptop giving me a initramfs prompt. Adding that code line to the .config file didn't seem to do what I wanted.
Although since I did a "make-kpkg clean" command as requested by the manual I dont know if it used that line or not to be honest. since I think it deleted the .config file in its efforts to clean old configs so I don't know I'm new to kernel building.
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Nov 27, 2010
I have a desktop system (P55-USB3 + Core i7 + Ubuntu 10.10) that fails to suspend/resume from memory. So I'm trying to diagnose the problem. The first obstacle was easy enough --- when I put the system to sleep to memory, the computer comes back alive right away. A look at /var/log/kern.log revealed that one USB device (usb10) failed to suspend, and from there I was able to pin it down to the USB3 controller in the BIOS. Disabled that and this problem disappeared.
Now, I'm stuck with the second obstacle. The computer successfully goes into the suspend mode, but it hangs during resume. The monitor doesn't get any video signal, and it fails to respond to ping (netconsole doesn't work either.) After a forced reboot (that involves unplugging the power cable), /var/log/kern.log doesn't contain any interesting entries. All the pm_test modes from freezer to core succeed (I followed [URL] I've also tried pm_trace (https://wiki.ubuntu.com/DebuggingKernelSuspend) but again kern.log nor dmesg contains anything after the suspend. Either the write didn't survive the forced power off, or the resume is failing even before that. The motherboard doesn't have a serial port nor firewire, so getting kernel logs through them is not a possibility, either.
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May 29, 2011
iomega prestige 1TB fails to mount on Fedora 15 32 bits. that machine has a USB2 port. /var/log/messages reports this in a loop:
[Code].....
on my Fedora 15 64 bit laptop, it crashes the whole box. (I'll post later the /var/log/messages extract). That machine has a usb 3 port. I'm most interested in making it work under Fedora 15 32 bit, but the crash under 64 bit may give other insight
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Jul 22, 2010
I was reformatting my external when the power on my laptop went out. Now it will not show up.
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May 8, 2010
I've been using a WD MyBook terrabyte USB drive for several months with no problem. Several days ago, I used the "safely remove drive" option but then unplugged the cable before the removal process had finished.
Now when I plug the drive in, the WD SmartWave section of the drive will mount. This is additional software for Windows computers that came with the drive and that I don't use. The main drive itself, though, will not mount. The drive doesn't show up on the left side of a navigation window, either.
I can see the drive using Disk Utility. It is located at /dev/sbd. (a) mount this drive or (b) recover its data so I can format it? I'd much prefer (a), of course. Regarding my level of tech savvy: I've been using Ubuntu for a couple years, but I chose Ubuntu because it allows me to use Linux while still remaining relatively ignorant about things, which is my comfort zone.
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Jun 10, 2010
Ubuntu 10.04 LTS on VirtualBoxVM
Western Digital MyBook Essential 2TB USB
Want to format and partition the external hard drive for USB storage for DD WRT (i.e. into ext3)The drive is MS-DOS (FAT32) - Using Disk Utility (MAC) i erased what was on the drive.It mounts properly and can be accessed on the Mac OS.Upon plugging the USB into the Mac, the drive does not show on the Ubuntu desktop.Under the USB icon (bottom right) it indicates no USB devices attached however the "Western Digital My Book [0175]" is greyed out.
Going "Places" > "Computer" Only "File System" visible.
GParted - Drive not visible (only /dev/sda)
Using the sudo fdisk -l:
Disk /dev/sda: 3221 MB, 3221225472 bytes[code]...
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Jun 3, 2010
im having problems connecting mybook 2 with my laptop. Everything was ok and running perfectly and there was no changes in my laptop or upgrades and it stop working. I was not able to see the computers in my network then I fixed it I can see them but when I try to browse the files the OS tells me that is unable to mount location and failed to retrieve share list from server. The funny part is that if I go to Places>Connect to server and type my mybook ip address, my laptop can connect and I can browse the files. I really dont know what is the problem. My firewall is down so I dont think that is the problem. If anyone can help me with these because I know im able to connect to my mybook but i am unable to connect to any other laptop or my WD-Tv live.
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May 15, 2010
I installed Fedora 12 from the Live CD and all is going well. Using most of the defaults, including Gnome.I can't see my WD MyBook World on the network. It came with software for Mac and Win, but for Linux, they just say contact your Linux Provider.
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May 24, 2011
This is a problem I've been working at on and off for quite a long time now. I acquired one of these devices from a thrift store and eventually decided that the drives would serve better mounted in my desktop PC, rather than hooked up to a router where large-scale backups are made unbearably slow.
What I quickly discovered is that these drives don't want to appear to any OS. The Windows installer doesn't see them. My Linux distro (at the time) didn't see them. A GParted live CD didn't see them. DBAN didn't see them. The BIOS, however, saw them, so I banged my head against a few possible solutions.
Martin Hinner's blog seemed promising but didn't have the information I wanted. This blog only had disassembly guides/photos, and no info (that I was able to find) on actually getting the drives to work in a Linux system. I'd love to have an extra 4TB of storage in my desktop.
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Jan 27, 2010
I installed Gentoo on my WD Mybook WE II and im forget/dont know the ssh password. I can access Public shared folder but there is no access to change it. Any idea? I need to log in to mybook via ssh to install anti virus on it.
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Jun 15, 2010
If i run lspci it shows lan card model, but lan card is not working. How do i check my lan card driver is installed or not?
Is there any way to list all installed drivers with hardware information like we have device manager in windows.
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Jul 24, 2011
Is there anyway to get a 2 terabyte NTFS partition mounted in Suse Linux? Would be better to just mount if possible so I could use the storage for both my Linux and windows pcs.
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Jun 25, 2011
how to connect Western Digital MyBook 2TB USB external storage in ubuntu 6.10
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Jul 25, 2011
I had an Ubuntu Server 32 bit installation and everything was working fine. Now that I installed Ubuntu Server 64bit on a new drive in the same machine, the ethernet card is not working!! This is insane cause when I put the hard disk with the 32bit installation back and booting from it, the ethernet card is working without any problems but in the 64bits installation it is not shown at all using "ifconfig -a"
lspci output:
Quote:
02:00.0 Ethernet controller: Atheros Communications AR8151 v1.0 Gigabit Ethernet (rev c0)
How can I check which module is being loaded in the 32bits installation to try to load it manually in the 64 bits installation?
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Mar 2, 2010
I have a dual-boot PC (Windows 7 and Ubuntu w/current updates) with a USB hub PCI card. The card works fine in Windows, but is completely dead in Ubuntu, there is not even any power at the card's ports. How do I get Ubuntu to activate the card?
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Feb 15, 2010
I have a desktop pc which is running Ubuntu 9.10, and for some apparent reason I am not getting sound from my sound card. No error message is coming from o/s, I have checked the sound card with head phones, still no sound.Now, I have checked my sound card, because on the same desktop pc, I have another hard drive, which runs Windows XP Professional, and my sound card works perfectly! Please note that I have two hard drives on my pc, one for Ubuntu and the other for XP. So, there is no conflict on operating systems.Does anyone know how I can resolve my sound problem - my sound card is a Creative Audigy 2 Sound Blaster.
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Jun 12, 2010
I have had problems with my TV card working in 9.10 and 10.04. A fix was suggested to go back to a working kernel. In my case it was in 9.04. Could you give us working kernels in synaptic that we could use or test in 9.10 or 10.04? My attempts at installing kernels, or any program for that matter, from any place but synaptic or add/remove programs has usually ended in disaster.
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Oct 16, 2010
I own a Pixelview Play Pro Ultra tv card and here are the specs
lspci
Code:
navyseal@navyseal:~$ lspci
00:00.0 Host bridge: Advanced Micro Devices [AMD] RS780 Host Bridge
00:02.0 PCI bridge: Advanced Micro Devices [AMD] RS780 PCI to PCI bridge (ext gfx port 0)
[Code]....
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Apr 5, 2010
I want to convert my laptop to Linux only machine. My Wireless card is Netgear WG511 and from the little research I have done it is not going to work under Linux. What is an easy to get working Wireless card? I have a Dell Inspiron 8500 and I plan to install Ubuntu 9.10.
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May 10, 2010
so i just downloaded Ubuntu Server 10.04 and i'm very happy with it on my virtual machine... but when i try to install it on my actual server it fails.
When i went to install it, it told me that there was no network hardware detected or something like that. So i just thought i could install a driver for it later.
So other than that all went well. and im very happy but now i dont know how to install my network driver. The card is a LYNKSYS LNE100TX. i downloaded the driver software and burnt it to disk because i was out of floppys. (I like floppys better) and when i went to install the software it allmost worked but it said:
Code:
make: gcc command not found
I'm assuming that means i need to install gcc but didn't really know how to go about it having no internet.
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May 13, 2010
I've installed 10.04 on a Dell 1200 laptop and cannot get the wireless card working. I've tried getting Ndiswrapper but it doesn't appear to be available on 10.04, and since I don't have an Internet connection, I can't download it. The card is a Broadcom Corp BCM4306 802.11 b/g. How do I get the card connecting to my Linsksys?
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Jun 6, 2010
I know there are heaps of sound problem threads around here, and I've been through them all and I still can't my sound to work.I have the motherboards onboard audio which works perfectly when I plug in speakers.I want to use my Creative Xfi xtreme audio. When I select it as the output for my sound, it freezes my audio players and firefox when I try.I don't know what the following means, but this is what ople need from other threads.tim@ubuntu:~$ uname -aLinux ubuntu 2.6.32-22-generic #36-Ubuntu SMP Thu Jun 3 22:02:19 UTC 2010 i686 GNU/Linux
tim@ubuntu:~$ aplay -l
**** List of PLAYBACK Hardware Devices ****
card 0: Intel [HDA Intel], device 0: ALC889A Analog [ALC889A Analog]
[code]...
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Jul 30, 2010
My laptop is Sony VAIO. I installed ubuntu. However i dnt get sound. My sound card is not working i think. How can i install my sound card here in ubuntu.
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Oct 10, 2010
I installed 10.10 on my 2nd laptop with the SAME internal wireless card as my other laptop, but Ubuntu all of a sudden acts like I have no wireless card? When I click on the network icon in the panel, Wireless Connections is enabled, but Ubuntu shows no available wireless networks? I can switch to my other laptop and it works fine.
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