Ubuntu :: Sky Webmail Ok But Password Failure With Email Clients?

I've configured more email clients over the years than I care to mention so I am by no means a newbie at this so when I set up linux for a friend recently (10.10 on a laptop) I came across this problem, the install went wonderfully btw! The fix, long story short, if you are a sky broadband customer and are just setting up your email, you'll have a letter informing you of your email address, you log on to sky.com/resetpassword (or similar) enter some credentials and enter a password. This worked fine with the webmail, log in no problem, configuring a client (Thunderbird and Evolution) resulted in receiving a login failure with the message similar to 'credential failure' or words to that effect.

So after entering the password again and again, reading and re-reading the sky.com site instructions on setting the correct security settings, checking the correct ports, checking the correct settings to allow an IMAP connection from within the webmail interface and still getting no where I did this: logged into the webmail interface, then 'mail settings' > 'accounts' > then 'google account settings' then 'change password', this opens a sky.com reset password window. choose the my security question option and use this to enter a new password and this worked.

I suggest not using the 'my email address' and 'send an email with a reset link' option, this was attempted first and resulted in the same issue, new password set for the webmail but still not working with an email client. It seems that, and I'll be corrected by anyone who knows for sure, that their software is currently not updating all the passwords held if you use the 'reset password via email link'and neither did the initial setting up of the password work correctly either. My best guess is the passwords are going out of sync with their email servers not being updated correctly in all circumstances. Once I had reset the password as described it worked first time, so clearly there is something in this.

For info the settings for IMAP:

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outgoing mail settings:

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security: use name and password
connection security: use SSL
port should be set to 465

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